Project Management ￨Program Management | Product Management
IT Operations ￨Six Sigma Methodology ￨Agile / Waterfall Methodologies Process Optimization ￨Vendor Management ￨Team Building ￨Coaching / Mentoring ￨Strategic Analysis / Planning ￨Risk Management ￨Budget Management
Highly Accomplished PMP who drives multi-site project initiatives through to successful completion via proven knowledge of diverse project methodologies, and who thrives within rapidly evolving scenarios with the determination to exceed client / partner expectations. Hands-On Self-Starter who exhibits up-to-date trends awareness of collateralized / non-collateralized banking products across commercial, consumer, dealer financial, leasing, asset-based lending, wealth and investment management, private banking, and business banking.
Innovative Thought Leader who gains buy-in among multidisciplinary teams of Project Managers, Developers, and Business Analysts, among others, to promote unified objectives, enhanced accountability, and incredible goal achievement that aligns with a company’s mission. Six Sigma certified leader who builds solid alliances among executive-level decision-makers, who contributes solutions-centric critical thinking for change-focused results, and who sees the “big picture” at all times with a willingness to “go the extra mile” to surpass the status quo.
Exigo Office, Inc.
(12/2014 – 06/2019)
Implementations Project Manager
Capitalize on the opportunity to lead the forward-thinking conversion of 28 clients to Exigo software (B2C) to-date within multiple countries. Mentor and manage 2 Agile teams of Implementation Pods that included Project Coordinators, Business Analysts, Web Developers, Custom .NET Developers, and Mobile Application Developers. Draft and disseminate training documentation for the full Exigo system, including translating the documentation into dynamic training videos for use by the company’s clients.
Project Manager – Custom Programming
Applied strong leadership talents toward managing the work of a top-performing team of Developers and Business Analysts focused on customizations for existing clients. Contributed skill with areas of responsibility that included Order Calculation Engine, Money In / Out, Logistics, Invoices, Marketing / Promotion Engine and other Custom Services per clients’ needs.
(10/2012 – 11/2014)
Strategic Originations / Marketing
Developed a valuable partner relationship with a large-scale automobile manufacturer from inception through to pilot, including building out business and technology processes to support the pilot, as well as developing dealership and customer loyalty programs. Developed, implemented, and managed a nationwide pilot partnership with Uber that was designed to work with Toyota and GMC manufacturers to provide nationwide vehicles for Uber drivers. Managed a profitable partner relationship with CarMax to drive continuous improvements that met company needs with a modified Agile approach used to bring efficiency in iterations.
Leveraged broad scope of industry knowledge toward building and sustaining mutually beneficial relationships with all IT vendors for companywide loan originations including risk analysis and management. Mentored and managed a team of Project Managers working on loan originations initiatives.
Santander Consumer USA, Inc.
(01/2011 – 10/2012)
Strategically steered a group of 7 Agile teams and 2 Waterfall teams that included 16 Developers, 8 Quality Assurance Resources, 4 Project Coordinators, 4 Business Analysts, and 40 Offshore Resources. Led a program that included Accounting, Servicing Applications, Correspondence, Marketing and Servicing Campaign Management, Call Quality Management, Titles Management, BK Tools, AutoIMS, and Servicing IncidentManagement initiatives.
Bank of America
(08/2004 – 12/2010)
Global Corporate & Investment Banking
Service Delivery Manager
Spearheaded results-focused strategic planning for the Global Corporate & Investment Banking organization, including all highly profitable Commercial Lending, Business Banking, Global Wealth and Investment Management, Asset Lending, Dealer Financial Services, Commercial Real Estate, and Private Banking areas.
Global Corporate & Investment Banking Technology
Project Manager, AFS
Led a highly skilled team of Business / Systems Analysts and Project Managers in exceeding objectives within the Global Corporate and Investment Banking Technology area. Collaborated with Lines of Business to establish project priorities and report progress which was instrumental in optimizing project-centric success.
Commercial Banking Technology
Managed critical development and conversion projects while concurrently obtaining / documenting all business requirements, design documents, communications plans, deployment plans, and key project plans.
AmSouth Bank (Regions Bank)
(2000 – 2003)
Commercial Banking Technology & Operations
Played a vital role in leading a team of 12 associates within the Paid-Out Loans area, including handling all perfection / release of liens on collateral. Collaborated with Paralenders and Loan Officers to resolve issues.
Program Management | Project Management| Risk Management | Process Improvement | Change Management | Vendor Management | Leadership | Management | Banking | Analysis | Strategic Planning | Finance | Financial Services | Software Development | Testing | Software Project Management | Mergers & Acquisitions | Data Migrations | SQL | Six Sigma | Agile Project Management | Process Development | Marketing Management | Corporate Communications | People Management | Waterfall | Application Development | Advertising Management | Direct Mail | Programs | Response Analysis | Rally | User Stories | Implementation Management | Strategy Implementation | PMO Services | Systems Conversions | System Enhancements | Leading Change | Offshore Project Management | Community Organizations | Marketing Automation | Direct Sales | Outsourcing Management | IT Service Delivery | Retrospectives | Sprint Planning | Development of Strategy | Product Management | Applications Support | New Programs | Delivering Change | MS Office Suite | Jira